Refund Policy

A legal disclaimer

At my greens pack, we take pride in delivering high-quality, fresh, and organic dry fruits. Your satisfaction is important to us. Please review our Refund and Return Policy below.

✅ Returns Eligibility

Due to the perishable nature of our products, we only accept returns or replacements under the following conditions:

The product was damaged or spoiled at the time of delivery
The item delivered was incorrect (wrong product or quantity)
The package was tampered with or opened upon delivery

Note: We do not accept returns for reasons such as taste preference, personal dislike, or incorrect orders placed by the customer.

🕒 Return Window

You must report any issues within 24 hours of receiving the product.
To request a return, email us at [support@yourwebsite.com] or WhatsApp us at [Phone Number] with your order number, photos, and a brief explanation.

📦 Return Process

Contact our support team within 24 hours of delivery
Provide clear photos of the damaged or incorrect product and the packaging
Once approved, we will offer either:
- A replacement of the product (subject to availability)
- A full or partial refund, depending on the issue

💸 Refund Method

Refunds (if approved) will be processed to the original method of payment within 5–7 business days
In some cases, we may issue store credit or a discount coupon for future purchases

❌ Non-Returnable Items

Opened or partially consumed products
Products reported after the return window (24 hours)
Items damaged due to customer mishandling
Customized or bulk orders (unless defective)

🚚 Shipping Costs

If a return is approved due to our error (wrong item/damaged item), we will cover all shipping costs.
For any other cases, return shipping is the customer’s responsibility (if applicable).

📢 Important Note

We strive to ensure every order is perfect, but if something goes wrong, please give us the chance to make it right. Your trust means everything to us!

📞 Need Help?

If you have questions about your order or our return process,